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dickhay1
Investigator
Investigator

‎16-05-2025 05:37 PM

Tried both those numbers. All listed numbers for EE and BT fail. Have tried several times too

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎16-05-2025 07:21 PM

@dickhay1  Do you have a network status on your device?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Ali_A
EE Community Support Team

‎17-05-2025 08:11 AM

Hi @dickhay1 

Do you have any signal on your device? And have you activated Roaming access before ravelling abroad? If not you'll not be able to make a call from your EE phone. 

If you have signal, or you have already activated roaming, try a manual network search to log onto a different USA network on your phone, then try calling again. 

However, if you still cant call, you can use an alternative phone to Contact us from Abroad. 

Ali

0 Helpful
dickhay1
Investigator
Investigator
In response to Chris_B

‎26-05-2025 10:01 AM - last edited on ‎26-05-2025 10:22 AM by

Hi Thanks for reply.
Full roaming and wifi status. Was unable to telephone EE via any of my network fora inc EE app, and published contact numbers.
Back in UK now so will contact as normal.
Best wishes
Ken
Mod note: Email address removed from public post

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to dickhay1

‎26-05-2025 10:02 AM

@dickhay1 , please remove your email address, as that is not allowed as per forum rules, you may get a lot of spam mail by doing so.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.