13-10-2024 04:40 PM
Hello I'm now in Europe and my network doesn't work? How can I use it?
Solved! See the answer below or view the solution in context.
15-10-2024 05:06 PM
@Power345345 wrote:
first time use and its payasyogo
also sim card place in phone out of uk first time, should I go back to UK to activate sim? Thanks
All new PAYG SIMs need to be activated on EE's UK network before they will work abroad. If you haven't done so and are now abroad, the SIM will need to be used in the UK first.
13-10-2024 04:43 PM - edited 13-10-2024 04:43 PM
@Power345345 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
15-10-2024 04:53 PM
first time use and its payasyogo
also sim card place in phone out of uk first time, should I go back to UK to activate sim? Thanks
15-10-2024 05:06 PM
@Power345345 wrote:
first time use and its payasyogo
also sim card place in phone out of uk first time, should I go back to UK to activate sim? Thanks
All new PAYG SIMs need to be activated on EE's UK network before they will work abroad. If you haven't done so and are now abroad, the SIM will need to be used in the UK first.