Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[PaulW13]

I thought I was on a 2 year contract. 

How would I change to another plan and if it is possible what plans include free use in Australia. 

Sorry please explain slowly as I'm over 60 and a bit lost on all this. 

[Plymouthbloke1]

Even if you’re on a 2 year contract, you are able to move your plan up and you can also move back down again - as long as the cost isn’t lower than what you signed up to. Best to call 150 and look at options - bear in mind that you would have paid £25 a month based on the old roaming passes so remember to factor that in when discussing plan costs.

[ukms]

Full Works Plan is currently £29 pm in an EE sale. (This has previously been £40+ ) which is good value and should include the roaming you need (worth double checking because of the recent changes). 

[Matt_124]

I don't believe you can move down on a price plan change like this, can only go equivalent or higher and depends on the type of contract being discussed (SIM Only, 24m Combined Handset deal or a Flex Pay tariff).

Probably better value if someone travels often to move to a plan with Roaming, but can't move back down again.

The only people this consistently works for are those on 1 month rolling contracts, like those offered to EE One customers.

[Matt_124]

Really is incredible value, couldn't believe it when I seen it.

A year ago normal Unlimited Data on an Essentials plan only ever went as low as maybe £28, to get Full Works for £29 is astounding.

I know EE gets a lot of flak for their pricing, but they've played a blinder with this with the Roaming, addons and Inclusive Extras you get on the Full Works plans.

As to the customer availing of this however, if on a phone plan and looking to change price plans this kind of deal won't be available until the contract minimum term has passed.

[Damienw1]

The black friday deals were clearly rubbish compared to this

[Colstalex]

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@Damienw1 wrote:
We have been asking for some time whats happening with full works plans as we have no access to the new add on and it's just silence

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Why is it silence? In the third bullet point of the first post on page 1 it says nothing is changing for Full works plans, what more do you need?

[Plymouthbloke1]

But it is changing for Full Works plans taken out after 29th August 2024….. that’s where to confusion lies…

[chistery]

@Colstalex See this post.

[gkpdex]

Hi, I have changed my Roam Abroad Pass to a Roaming Pass ROW1. Can I go to Turkey and use my data and minutes at no extra cost?