I've been having nightmares with EE roaming in Australia for the past 3 weeks - despite having set everything up before I left the UK.
I've been in contact multiple times with EE technical, who have sorted the issue for a few hours, but then reverts to same old problem: not being able to make any local calls to Australian numbers at all, which is incredibly frustrating when trying to plan activities, meet ups etc. not to mention dangerous for a single female traveller with medical issues.
Some days my service goes dead completely, and I'm unable to dial any numbers at all - UK numbers included, effectively rendering my mobile useless, despite the highest EE monthly global roaming fee I'm paying.
Mostly I'm only able to dial UK numbers, but no local Australian numbers of any sort - a UK woman's voice comes on when I try to dial, saying "To connect this call press 5" or another random number. When I press the requested number, nothing happens and I don't connect.
EE Tech support have all tried the usual protocols, checking everything is enabled, restaring my phone, selecting networks manually, taking away my spend cap etc...but they only fix the issue temporarily, for a few hours in most cases.
Once again I was on to Tech support last night Australian time for at least an hour - wasting my valuable holiday time - but on waking up this morning, the issue has come back again and I'm not able to make any calls.
This means I'm unable to participate in any local activities once again today, as I have no way of arranging them via phone.
Due to the fact EE Customer Service is only open 8am - 8pm UK time, I'm now left without a working mobile phone for the whole day Australia time, and will have to spend time with tech support once again during my evening...
It's completely illegal to charge customers for roaming services not provided - not to say incredibly frustrating given all the time I've wasted with EE support to resolve the issue, only for it to become a problem yet again the next day.
What is going on EE????
