17-06-2025 02:59 PM
I have an EE account for two mobile phones - one I use and the other my wife uses. She was in Portugal on the 1st and 2nd of May this year. I was not with her, and neither was the phone I use. She made two calls on her phone, for which I have been charged as follows:
'2 May 2025 (1) data-roaming inside EU Portugal £2.590
1 May 2025 (1) data-roaming inside EU Portugal £2.590'
Precisely the same charges appear on the on the phone I use, which was with me in the UK. Is this not an error? I enquired of EE (via text to 150) but have had no response. Can anyone explain it?
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17-06-2025 03:32 PM
£2.59 is the daily charge for inclusive roaming within the EU - covering use of calls, texts & mobile data.
If you have been charged for roaming in the EU, on a phone that was not used within the EU on the relevant day, that's a billing error.
17-06-2025 03:32 PM
£2.59 is the daily charge for inclusive roaming within the EU - covering use of calls, texts & mobile data.
If you have been charged for roaming in the EU, on a phone that was not used within the EU on the relevant day, that's a billing error.