EE eSIM roaming issue in Gabon

[Cafly]

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My EE service was working normally in Gabon and then suddenly stopped. I can see and manually select both Airtel and LIBERTIS networks, but the phone will not remain registered on either network and all outgoing calls fail immediately, including voicemail.

I have already:

• Reset Network Settings
• Disabled VPN
• Re-enabled Wi-Fi Calling
• Selected 4G and enabled VoLTE
• Tested both Automatic and Manual Network Selection
• Confirmed with EE that roaming is enabled on my account

The iPhone, eSIM and roaming settings all appear correct, but I still have no stable voice service. Has anyone experienced this in Gabon or with EE roaming partners Airtel/Libertis, and can an EE moderator please check roaming/voice service provisioning on my line?

[Chris_S · Accepted solution]

Hi @Cafly 

Welcome to the EE Community and thanks for getting in touch.

It sounds like you've already been proactive in trying some troubleshooting.

I'd recommend adjusting your spend cap to a higher amount, as your chargeable services will stop when you've reached your spend cap limit.

Could you also try restarting your device after you've adjusted your spend cap please.

Chris S