From March 2022, EE will charge a new, flat fee of £2 a day for customers wishing to roam across 47 European destinations, allowing them to use their plan’s full data, minutes and texts allowance. This will apply only to new and upgrading customers signing up to EE from the 7th July 2021 and will support investment into our UK based customer service and leading UK network.
EU roaming changes FAQ
What changes are you making to roaming costs?
From March 2022, EE will charge a new flat fee of £2 a day for customers who roam across 47 European destinations, allowing them to use their plan’s full data, minutes and texts allowance.
When will the changes take effect?
Details of this change will be contained within contracts for new and upgrading customers from July 7th 2021, but will only be applied from March next year.
Why have you zero-rated these charges until March?
With ongoing and understandable uncertainty around international travel, we don’t think now’s the right time to give travellers something more to think about. These charges will be part of the terms for new and upgrading customers, but we won’t apply them until March 2022.
I agreed to my current plan to get free roaming, how will the changes affect me?
You'll continue to get inclusive roaming in the EU. This change will be in contracts for new and upgrading customers from July 7th 2021, but will only be applied from March next year.
How does this affect the Roam Further five extra countries Smart Benefit? Does having this benefit now also give free EU roaming?
From March 2022, 47 European destinations will be included in our Roam Further Smart Benefit.
Does this change apply to PAYG too?
From early 2022 allowances will be for use within the UK only. If you have a PAYG pack you will be able to purchase an add-on which will allow you to access your Pack allowance for a £2 daily charge when roaming in our Europe Zone (zones 1, 1a, 2a & 2b).
If you have no Pack or bundle, or your allowance has run out, you will be charged the international rate for calls within our Europe Zone as set out in the Pay as you go price guide at the time.
Which countries will be affected?
The full list of countries affected by the EU roaming charges from March 2022 is: Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus (excludes northern Cyprus), Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthélemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).
I am travelling to Republic of Ireland or live near the border. Will I have to pay £2 a day if I connect to the ROI network?
Customers using their phone in Republic of Ireland are unaffected and won't have to pay the £2 charge.
