by Kasimbutt
Visitor

Can’t connect to network abroad


Hi, I can’t connect to a network while abroad despite data roaming being activated on my account. Please could you help!? 

2 REPLIES 2
by Grand Master
Grand Master

Re: Can’t connect to network abroad

If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: Can’t connect to network abroad

Hi @Kasimbutt.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

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