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Can’t connect to network abroad

Kasimbutt
Visitor

Hi, I can’t connect to a network while abroad despite data roaming being activated on my account. Please could you help!? 

2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Jon_K
Former EE Employee

Hi @Kasimbutt.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon