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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3833 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3395 Posts

Orders

A place to ask questions about your orders from EE.

4160 Posts

Activity in Account

How long does it take for a pay as you go sim to activate?

I bought a pay as you go sim two weeks ago, a lot of hassle later two of them arrived yesterday. I've put it in my phone, but my number hasn't transferred yet and none of the allowances i paid for are available. I paid £20 for a 70gb monthly sim, yet...

EE dashboard.png Sim Order.png
AdamCavo by Investigator
  • 1371 Views
  • 9 replies
  • 2 Helpful

Resolved! Account Number

HiI am new to EE. Just got 4G Home router and want to set up data usage monitoring. During the set up it asks for my Billing Account Number. How do I find out what this number is please Thanks Judy

Judy_22 by Visitor
  • 1216 Views
  • 5 replies
  • 0 Helpful

Packs/top up

I have a new payg simi paid £30 for a pack that shows in my accountMy account shows zero credithow do I use my pack!! 

Copster by Visitor
  • 7 Views
  • 0 replies
  • 0 Helpful

Maybe scammed

Hi I’m new to EE. I ordered on Monday and my phone still hasn’t arrived. I’ve had no emails, text messages or anything from them. I have rang them but I only have the number they gave me 0800 9565029. They told me delivery was going to be yesterday a...

New to EE but cannot add Mobile EE sim to mobile app

Hi I have been unable to add my EE sim as a product to the mobile EE app.I am stuck on getting a verification code sent to my mobile number.i recently got my old existing number transferred to EE which was transferred over successfully on 09.05.24. P...