by Imam-700
Visitor

How to live chat with EE team ?

How to live chat with EE team ?

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: How to live chat with EE team ?

Hi @Imam-700

https://ee.co.uk/help/get-in-touch

Open above page or log in your my EE web account when you can see live chat pop up.

Thanks,

 

View solution in original post

33 REPLIES 33
by Ace Contributor
Ace Contributor
Solution

Re: How to live chat with EE team ?

Hi @Imam-700

https://ee.co.uk/help/get-in-touch

Open above page or log in your my EE web account when you can see live chat pop up.

Thanks,

 

View solution in original post

by Llorien
New Member

Re: How to live chat with EE team ?

That link does not work, where is the live chat?

by
EE Community Support Team

Re: How to live chat with EE team ?

Hi @Llorien

 

Welcome to the community. 

 

If you're an EE pay monthly customer, you can access our live chat service through your My EE account too.

 

Just log in to your My EE account and open a help page relating to what you need help with. A pop up window will appear when someone is available to help.

 

Chris

by Dee14
New Member

Re: How to live chat with EE team ?

Hello, just wondering if you can help?? 

by
EE Community Support Team

Re: How to live chat with EE team ?

Good Afternoon @Dee14

 

Thanks for coming to the community 🙂

 

Yes of course, what was your query?

 

If you would like to chat to our Mobile Care team to get your account looked into and have a pay monthly account you can do this on our EE Get in touch page.

 

Leanne 🙂

by grumpypaul Investigator
Investigator

Re: How to live chat with EE team ?

IT DOESNT WORK - I am in the U.S. and have been desperately trying chat for some help and there is no chat window even when you click on the chat icon 😫

by
EE Community Support Team

Re: How to live chat with EE team ?

Hello @grumpypaul

 

Thanks for coming here.

 

If you are broad you can log into your My EE account online and a chat option will show for you, when an agent is available.

 

If you're unable to use the chat service, give our Mobile Care Team a call.

 

Leanne.

by grumpypaul Investigator
Investigator

Re: How to live chat with EE team ?

Hi Leanne - thanks for your reply but I guess I did not explain - the help window DOES NOT OPEN - i have tried logging off and on - several times but no chat window even when I go to help. I cannot call customer service as the UK number is being referred to another non  EE number. If i put my EE card in then I will be charged for all the texts that will come through - any other ideas ????

 

There are no pop up blockers running btw 

🙂

 

live chat.jpg

by
EE Community Support Team

Re: How to live chat with EE team ?

Hi @grumpypaul

 

Thanks for coming back to me.

 

Are you logged into your My EE account online, to access the chat service when abroad?

 

You will not be charged to receive texts when abroad.

 

I can see you are getting advice on your other post here for your call forwarding.

 

Leanne.

 

 

by Fiona1524
New Member

Re: How to live chat with EE team ?

Hi I just toped my phone but not on there want my money on the credit  to my account 

by
EE Community Support Team

Re: How to live chat with EE team ?

Hi @Fiona1524

 

Welcome to the community.

 

Has your top up paid for your pack? You can check in your My EE account or by texting BALANCE to 150.

 

Chris

by Kellycooper1234
Visitor

Re: How to live chat with EE team ?

Hi can you help 

by
EE Community Support Team

Re: How to live chat with EE team ?

Hello @Kellycooper1234

 

Thanks for coming to the community.

 

Could you give me some further information regarding your query for our chat team?

 

Are you with us on pay as you go or pay monthly?

 

Speak soon 🙂

 

Leanne.

Highlighted
by Dawn27
New Member

Re: How to live chat with EE team ?

Hi I need to chat about my account

by
EE Community Support Team

Re: How to live chat with EE team ?

Hi @Dawn27.

 

Thanks for coming to the community.

 

You can find all ways to get in touch on our get in touch page, including ways to call and online chat.

 

Is there anything we can help you with here, without having to access your account?

 

Jon

by Sutcliffe2019
New Member

Re: How to live chat with EE team ?

hi , 

please can someone call me I am abroad and unable to call. I have been cut off and was promised that I would be called on Sunday but I received no call please help. 

by
EE Community Support Team

Re: How to live chat with EE team ?

Hi @Sutcliffe2019.

 

Welcome to the community.

 

Are you able to receive calls?

 

Do you know why you have been cut off?

 

Have you tried restarting your phone?

 

Jon

by spoonmaster
New Member

Re: How to live chat with EE team ?

Hi,

 

I cannot find live chat anywhere within ee contact pages. It is also not popping up.

I am a pay monthly logged in customer...

 

J

by Grand Master
Grand Master

Re: How to live chat with EE team ?

@spoonmaster :

If you are on contract, on the Get in Touch page open up the "EE                  +" & you will find Live Chat, when it's available during EE UK opening hours, looking like:

 

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