No network in US

[gianaeckhardt]

I have the same issue. 

I did not text Roaming before leaving and now I'm unable to add more money to receive texts as it's not connecting to a network in the US

[XRaySpeX]

@gianaeckhardt : I assume you are on PAYG as you need to top-up.

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

On PAYG you don't text ROAMING to 150.

Had you used that SIM for making calls or texts in UK before you left to go abroad?

[gianaeckhardt]

It won't let me top up the number using that site.

It says:

We're not able to accept payments to that number. Please try again.

I tried again and got the same message.

[XRaySpeX]

@gianaeckhardt : & what about my Q  I asked you?

& When did you last make a chargeable action from that SIM?

[gianaeckhardt]

The sim has been used abroad before. 

It was last topped up on 25 January, 2026

[XRaySpeX]

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@gianaeckhardt wrote:

The sim has been used abroad before. 

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Yes, but what about in UK?

What about a chargeable action other than a top-up?

[gianaeckhardt]

The SIM is from the UK and is not in the US.

I'm not sure what a chargeable action is? It's only been topped up for pay as you go.

[XRaySpeX]

@gianaeckhardt : Has that SIM been used for making calls or texts in UK before going abroad?

When did you last make a chargeable call or text or buying a Pack or Add-on, not just using your mins, texts or data from your pack?

[gianaeckhardt]

It was last topped up on 25 January, 2026

There haven't been any chargeable calls or text used on this sim, though it has been used abroad before. 

I' m not getting SOS. Nor am I getting any connection.

[XRaySpeX]

@gianaeckhardt : If you have never made a chargeable action from it, the chances are that your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action prior to the recent top-up? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.