top up

cturton40 · ‎10-07-2022

just topped my daughter phone up by £20 got 10gb but no calls or txts

doi have to buy calls n txt seperatly ?

Chris_B · ‎10-07-2022

@cturton40 did you purchase a pack or a data add on ? It sounds like you just purchased a data add on and not a pack that will give you an allowance or minutes/text and data.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎11-07-2022

You have bought a 30-day 10GB data only add-on for £20. Had you chosen to buy a pack you would have got for £20 a 30-day pack with 30GB data, unlimited minutes & unlimited texts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎11-07-2022

Hi @cturton40

Thanks for coming here 🙂

If you text ALL PACKS to 150, the reply will let you know which packs are available and how to purchase this when the current pack has expired.

Calls and texts will be chargeable with the pack you have at the moment.

Thanks.

Leanne.