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Voicemail on PAYG

Asciana
Investigator
Investigator

Voicemail stopped working on my PAYG SIM a while ago. Contacted online support and they said Voicemail is not available on PAYG? Surely a basic service like this should be accessible to all and not just contract phones?

1 SOLUTION

Accepted Solutions

Just a quick update on this. Phoned 150 and customer services sorted it on their end, and then VM ON to 150 worked. So if anyone else has the same problem, phone Tech Support on 150 first!

View solution in original post

5 REPLIES 5
Chris_B
Grand Master
Grand Master

@Asciana  Voicemail is available to PAYG customers.  Have you tried texting VM OFF to 150 then restart your device then text VM ON to 150 and then test it. 

Hey Chris_B,

 

Yeah i've already tried that. Just said that voicemail isnt setup on the account and i'll need to phone customer services. Guess i'm going to need to do that and hope I get a better response than the online support team.

@Asciana  You could try VOICEMAIL DIVERT ON to 150  

Just a quick update on this. Phoned 150 and customer services sorted it on their end, and then VM ON to 150 worked. So if anyone else has the same problem, phone Tech Support on 150 first!

James_B
EE Community Support Team

Thanks for the update @Asciana

 

Glad you got it sorted. 🙂

 

James