02-06-2022 01:13 AM
Hi All.
My daughter is in the UK for the month of June. She bought an EE SIM card for her Samsung and got it installed. I tried to buy a £20 pack through her account via the web page but it wouldn't go through. I was able to buy a £10 Top Up, after which her account showed that she had 5G data/200 call min/unlimited texts, though the 'Current credit' was £0.0. Still, I thought we might just be good to go. And indeed, I was able to text and call her from the states.
The only problem is that she can't text or call me back (we've got the international prefixes all worked out). I gather from searching this forum that we have to get her some kind of international minutes/texts, which is separate from what she has at present. But it's not clear to me how exactly to add that on, if in fact it's the way forward.
Any help greatly appreciated.
-Jim
Solved! See the answer below or view the solution in context.
03-06-2022 04:25 PM