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Stop Pack

Fiyin15
Visitor

‎03-05-2020 09:05 AM

Hi, so every month I pay for a pack and it takes it from my registered credit card and now that we are all home, I would love to stop my pack until further notice. How do I do that? 

0 Helpful
15 REPLIES 15
Lauma
Investigator
Investigator
In response to Christopher_G

‎21-11-2023 06:34 PM

Hi.

I sent the message an received reply:
You have asked us to stop your pack. When your current pack ends we will
not add a new one. If you'd like to choose a different pack, go to EE.
ee.co.uk/EE or text ALL PACKS to 150 for more info.
0 Helpful
Lauma
Investigator
Investigator
In response to Christopher_G

‎24-11-2023 04:14 AM

As I said previously the answer was I  this wording - "You have asked us to stop your pack. When your current pack ends we will not add a new one. If you'd like to choose a different pack, go to EE. ee.co.uk/EE or text ALL PACKS to 150 for more info."

0 Helpful
Lauma
Investigator
Investigator
In response to XRaySpeX

‎24-11-2023 04:15 AM

As I said previously the answer was in  this wording - "You have asked us to stop your pack. When your current pack ends we will not add a new one. If you'd like to choose a different pack, go to EE. ee.co.uk/EE or text ALL PACKS to 150 for more info."

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Lauma

‎24-11-2023 04:34 AM

@Lauma : That's right! What it is telling you is perfectly correct. What's the issue with that?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Lauma
Investigator
Investigator
In response to XRaySpeX

‎25-11-2023 07:16 PM

After sending Stop message I've got already 3 messages which ask to for 10£
credit or pack renewal
0 Helpful
Tiatia2
Visitor

‎21-12-2023 09:19 AM

I wish I can stop using the EE sim,I send stop pack of 15pound data for 25gb,the send a message saying they have stop it. I recharge 40pounds to get the unlimited data monthly and they immediately charge me for the 15pound 25gb. Am very upset and they are of no help. Zero customer service 

0 Helpful