06-02-2022 05:09 PM
I recently tried to use my PAYG mobile which has not been used for several months. Says Sim no longer valid. I know I had credit. Can I re-validate?
06-02-2022 05:16 PM
Sounds like it has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.