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Re: New pay as you go packs

Kinlee
Contributor
Contributor

‎26-03-2022 09:24 PM

Hi, I got the £10 Pack , 500 mins , but why been charged on my voice call? 

 

0 Helpful
8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎26-03-2022 10:42 PM

@Kinlee : Were you calling a UK no.? If so, what were the 1st 6 digits of it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Kinlee
Contributor
Contributor
In response to XRaySpeX

‎26-03-2022 11:22 PM

Yes it’s Uk mobile no.(my colleagues phone 079793), I called using my free mins 

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XRaySpeX
Grand Master
Grand Master
In response to Kinlee

‎26-03-2022 11:39 PM

You shouldn't pay for that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Leanne_T
EE Community Support Team
In response to Kinlee

‎27-03-2022 08:44 AM

Hi @Kinlee

 

Thanks for posting 🙂

 

Can you text BALANCE to 150 and let us know the reply? 

 

Speak soon 🙂

 

Leanne.

0 Helpful
Kinlee
Contributor
Contributor
In response to Leanne_T

‎27-03-2022 08:48 AM

Your current balance as of today 08:45 is £29.65. You have 465 minutes, unlimited texts and 20.6GB remaining until 20/04/2022 for your £10 Pack. Your remaining data includes of rolled over data. Your last top up was £20.00 on 24/03/2022 at 09:36. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

I got £30 in credit, charged £0.35 on my last call?

0 Helpful
Leanne_T
EE Community Support Team
In response to Kinlee

‎27-03-2022 09:01 AM

Thanks @Kinlee

 

If you give us a call on 150 our pay as you go care team will get this looked into for you. 

 

Let me know how you get on 🙂

 

Leanne. 

Kinlee
Contributor
Contributor
In response to Leanne_T

‎27-03-2022 09:14 AM

I called 150, thanks for your help

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Leanne_T
EE Community Support Team
In response to Kinlee

‎27-03-2022 09:19 AM

No problem @Kinlee

 

Have a lovely Sunday 🙂

 

Leanne.

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