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Payg to pay monthy

Geeygee
Investigator
Investigator

‎14-12-2022 10:39 AM

Hi I had a pay as you go rolling 30 day contract  £10 and my credit car ran out so I called EE and the person on the phone confused me and has now put me on a monthly contract which if I go oversea have to pay £2 per day to use my phone in Europe the payg I had before included Europe I phoned Ee and spoke to six different people who all told me because I was in the 14 cooling off period they would revert me back to my payg plan but still it is not back can any one help me with this now I have 3 account numbers and don't know which was my old one please help from Gwynneth

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4 REPLIES 4
Geeygee
Investigator
Investigator

‎14-12-2022 10:32 AM

 
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XRaySpeX
EE Community Star
EE Community Star

‎14-12-2022 10:45 AM

Did you make it clear to CS that you are cancelling the contract within the 14-day cooling-of period & wanted the no. to be reverted to PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Geeygee
Investigator
Investigator
In response to XRaySpeX

‎14-12-2022 12:15 PM

Yes I told them but no one is listening to me.

0 Helpful
Leanne_T
EE Community Support Team
In response to Geeygee

‎14-12-2022 02:35 PM

Hi there @Geeygee

I'm sorry to hear this.

Please give us another call on 0800 079 8586 and the team can get this looked into further for you and let you know when this will be completed. 

Leanne 🙂

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