Pack vs top up

JohnTatt · ‎11-03-2022

I have had a pack, which I have cancelled, but seem not to have any credit on my phone, despite not using it - surely, I should have some credit?

XRaySpeX · ‎11-03-2022

Yes, if you topped it up.

What does texting AL to 150 from it fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

JohnTatt · ‎14-03-2022

So, I need to Top up, even though I have had a pack for a few months, and not used anywhere near all the credit?

Chris_B · ‎14-03-2022

@JohnTatt Packs are only for 30 days after that time you need to top up and purchase a new pack. If you want a standard PAYG you stop the pack by texting STOP pack then your credit will go towards calls/texts. If you stop a pack that credit that purchased it it’s then put back on your account as you already purchased a pack.

XRaySpeX · ‎14-03-2022

@Chris_B wrote:

If you stop a pack that credit that purchased it it’s then put back on your account as you already purchased a pack.

No, if you STOP PACK, no credit is refunded. It merely prevents that pack auto renewing in the future.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

JohnTatt · ‎14-03-2022

So, I don’t get any credit for the money I spent on the pack, even though I did not use it?

XRaySpeX · ‎14-03-2022

That's right! PAYG credit is not refundable, other than your very 1st top-up using direct card payment during the 14-day cooling-off period.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎14-03-2022

@XRaySpeX Sorry just seen what I put. I didn’t mean to put that.

XRaySpeX · ‎14-03-2022

@Chris_B : NP!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)