17-03-2024 10:36 AM
Hiya,
I ordered a sim only sim and signed up for a £15 monthly subscription. The sim arrived and after inserting it into the phone I received a text saying 'Welcome to EE. Thanks for buying a £15 pack.'
Now I can receive texts somehow but i cannot ring out or do anything else. It seems to think i have no credit. I cannot find anywhere to start a new subscription pack. The app does not help.
Incidentally, when I try to port my old number to this new sim with the PAC code I have i get this message about the new number EE have given me. 'Please make sure you enter the right phone number. It must be a UK phone number and start with 07.'
The number is clearly the correct number ee have given me.
I don't know what to do now. I thought it would be much simpler than this.
I would appreciate any help.
Thanks
17-03-2024 12:01 PM
17-03-2024 01:30 PM
Hiya,
Thanks for the reply Katie, i really appreciate it. When i text AL to 150 it says:
Your current balance as of today 13:22 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk. For info on our other Text Services, reply HELP or go to ee.co.uk/textservices.
17-03-2024 01:43 PM
17-03-2024 08:35 PM
Did you pay £15 when you ordered it or did you get the free SIM? If it was free you need to top-up £15 before the pack will kick in.
You can receive texts as they are free to receive everywhere.