Network showing, but line not working abroad

[joyraymur]

Hi,

Have EE pay as you go and for years the line has worked fine abroad, now not able to make or receive phone calls or text messages while in Spain, my account shows over £5 of credit.

Any reason why???

[Chris_B]

@joyraymur   Are you getting a signal on the device?   Have you tried manually searching for a network?  Have you restarted the device since you got there ? 

[joyraymur]

Yes getting signal, connected to Yoigo, no other manual settings will connect to their networks such as Vodafone/Orange etc...

Am just reading one of your posts @Chris_B that if you haven't used the sim in X number of months it could have been blocked... this could be the case (oh crumbs) its used for banking of the father in laws accounts.... what can I do???

Thanks

[XRaySpeX]

Your PAYG SIM could have gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[joyraymur]

@XRaySpeXThanks for that... I've just done a £5 top up, Do you know how long does it take for the line to be activated, the online acc shows the extra credit to now over £10

[XRaySpeX]

If it's already gone into hibernation, doing a top-up now isn't going to wake it up. What matters is when did you last do a chargeable action?

[joyraymur]

@XRaySpeXPossibly Jan or Feb of this year, did receive a text from EE saying welcome to Spain on 10th Aug.

[XRaySpeX · Accepted solution]

Then after so long it certainly has gone into hibernation but you should still have time to call CS to reactivate it.

[joyraymur]

Sorted...thanks all.... spoke to EE and now Re-activated.... will make more calls instead of just receiving codes

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.