How to reactive SIM card ?

[kromanowicz]

My SIM card is deactivated and I’m currently abroad. How can I get this number working again? Much appreciated for your help! 

[XRaySpeX]

Why's it been deactivated?

Is it on contract or PAYG?

[kromanowicz]

It’s on PAYG…I haven’t used this number for sometime and I need to get it back 😞  

[XRaySpeX · Accepted solution]

@kromanowicz : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[kromanowicz]

Okay, I understand it now. Thank you for your help!! 

[kromanowicz]

I topped it up but the messages are not going through when I’m sending on mobile data. How do I make this work? 

[XRaySpeX]

When did you previously use it for a chargeable action? Topping now is too late. It had already gone into hibernation.

[Flying_Kiwi]

If you're still abroad (and have been for some time) that'll be the problem. I don't think roaming is allowed for long periods. When are you next back in the UK?