11-02-2024 03:58 PM
My SIM card is deactivated and I’m currently abroad. How can I get this number working again? Much appreciated for your help!
Solved! See the answer below or view the solution in context.
11-02-2024 04:47 PM
@kromanowicz : Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
11-02-2024 04:35 PM
Why's it been deactivated?
Is it on contract or PAYG?
11-02-2024 04:44 PM
It’s on PAYG…I haven’t used this number for sometime and I need to get it back 😞
11-02-2024 04:47 PM
@kromanowicz : Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
11-02-2024 05:10 PM
Okay, I understand it now. Thank you for your help!!
11-02-2024 05:20 PM
I topped it up but the messages are not going through when I’m sending on mobile data. How do I make this work?
11-02-2024 07:53 PM
When did you previously use it for a chargeable action? Topping now is too late. It had already gone into hibernation.
11-02-2024 08:13 PM
If you're still abroad (and have been for some time) that'll be the problem. I don't think roaming is allowed for long periods. When are you next back in the UK?