Free boost

[thehawk]

I am using the £1, 7-day contract and qualified for a free boost about 5 weeks ago. I have been unable to select a boost as the option form refuses to update. Has anyone else had this problem?

[James_B]

Hi @thehawk,

When was the last time you made a chargeable action before last week's top up?

James

[thehawk]

Not absolutely sure but it was a top up, probably about 2 months ago. All
details of top ups are probably in my account files.

[James_B]

Hi @thehawk,

Please get in touch with Customer Care on 150.

They'll be happy to help.

James

[thehawk]

I am growing weary of having to raise this issue. All EE have to do is fix
their website and app.

[James_B]

I'm very sorry for the inconvenience @thehawk

A member of our Customer Care Team will need to take a look at your account to see what is causing the issue.

James

[thehawk]

This was reported to your service dept on 13th November and a record number
INC1230337 was created. I was promised it would be fixed in 72hrs. Still
waiting!

[James_B]

Hi @thehawk,

I'm sorry to hear this hasn't been resolved yet.

Our Technical Support Team will be happy to check the progress of your ticket if you get in touch.

Thanks

James