Cant make, receive calls or make SMS

[BobSegat]

Hi guys, Since the last time I renewed my pack. I'm unable to make calls, receive calls or send SMS. I'm able to send an SMS to myself, receive them. The mobile data works fine. I've checked the message center number. Appears to be correct. I've tried disabling the google sms app and installing an alternative. Finally tried factory resetting my phone but no joy. I'd really appreciate it if someone from EE could look into this situation. At this point I find it hard to believe it could be something wrong with my phone. I purchase a pack each month with unlimited calls, SMS and 100GB of data. Once i log onto my EE. There is no change in that status. Thanks

[Katie_B]

Hello @BobSegat. 

Welcome to the EE Community. 

If you text BA to 150 does it show your correct pack?

Katie

[BobSegat]

Hi Katie

Thanks for the quick response.

Yes, as you can see from the image below. All appears fine with the pack.

[Leanne_T]

Hi @BobSegat 

Thanks for coming back to us. 

Is this affecting more than one number? 

Are the numbers UK mobiles and landlines? 

What happens when you try and call? 

Leanne 🙂

[LyndaJMarshall]

I am having this same issue, neither make or receive call or send texts. Everything worked yesterday! When I try to call my husband it comes up with “not allowed” but I have plenty of credit!

[Katie_B]

Hi @LyndaJMarshall. 

Welcome to the community. 

I am sorry to hear you are experiencing some issues when making calls. 

Does this happen with just your husbands number or any number you try to call?

Katie

[LyndaJMarshall]

With any call. The screen shows a no entry sign on it that was not there yesterday. Cannot call 150 or other numbers, calls to my phone go straight to voicemail and cannot send or receive text. Plenty of credit but unable to use it!

[Katie_B]

Thanks for getting back to me @LyndaJMarshall. 

Does this happen in all areas?

Are you aware of anyone else in your area experiencing this?

Speak soon,

Katie

[XRaySpeX]

@LyndaJMarshall : What does texting AL to 150 from your no. fully report verbatim (it is free)?