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phone number formatted incorrectly

Lindaxx
Explorer

Hi.

 

I have one phone number in my contact list that suddenly has stopped letting me send sms messages to and just keeps saying phone number formatted incorrectly. I use to be able to send ok.

I have tried deleting and re-entering but still no joy, can you help?

24 REPLIES 24
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Hi, 

I have already tried that with no luck. 

Beginning to think it's an issue with the other person's phone what do you think? 

Thanks
Linda

Sent from my Huawei phone
Leanne_T
EE Community Support Team

Hi @Lindaxx

 

If all other numbers work for you and you can call them, then you should have no problems sending a text.

 

Did you get the same error with your SIM card in another phone?

 

Do you know if they can get texts from everyone else?

 

Leanne.

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Hi Leanne, 

Thanks for all your help, I asked them to look into the issue with there provider and they have resolved it. 

Thanks again for all your help

Linda

Sent from my Huawei phone
Leanne_T
EE Community Support Team

Great news @Lindaxx

 

No problem at all, pleased to hear this is resolved 🙂

 

Have a lovely Sunday.

 

Leanne.

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Thanks you too Leanne

Sent from my Huawei phone
Hondagirl
Investigator
Investigator

Hi Linda... I'm having the same problem.. How did you resolve it?kind regards Moira Reed 

James_B
EE Community Support Team

Hi @Hondagirl,

Welcome to the EE Community. 🙂

It looks like the issue was solved by the receivers service provider. What issue are you seeing? Is it just a problem with one particular number?

James

Hi James... No just this radio competition number.. 64100..it was working and I was able to enter but now it won't... 

Christopher_G
EE Community Support Team

Hi @Hondagirl

Are all of your other text messages going through OK?
Chris

Yes... It's just this 5 digit number, it was working fine.. I can't even STOP the promotion... Same message.. Number incorrectly formated... 🤔

Sent from my Huawei Mobile