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Question

Wils74
Contributor
Contributor

‎19-01-2023 11:52 AM

Hi , I've recently purchased a galaxy watch 5 when ordering it asked me to choose a plan I then received a sim with an added plan when all I wanted the watch,  do I have to keep the simple or could I return it and just have the watch .TIA

0 Helpful
4 REPLIES 4
Chris_B
Grand Master
Grand Master

‎19-01-2023 01:39 PM

@Wils74  Are you a phone contract or a sim only contract customer of EE ? 

Wils74
Contributor
Contributor
In response to Chris_B

‎19-01-2023 02:10 PM

Phone contract 

0 Helpful
Leanne_T
EE Community Support Team
In response to Wils74

‎19-01-2023 03:49 PM

Hi @Wils74

Thanks for coming here. 

Were you logged into your My EE account when you placed the order for the watch? 

Have you spoken to our mobile care team on 150 to get this looked into? 

Leanne 🙂

Wils74
Contributor
Contributor
In response to Leanne_T

‎19-01-2023 04:07 PM

Hi

 

No I haven't spoken to them no il give them a call.

Thank you 😊