Price change

[Ladams86]

Afternoon all

I am looking to add the Sony 50" TV onto my account. When you search ee Christmas deals 2022 and scroll down to ee Customer Christmas Exclusives it's shown as NO upfront fees but as soon as you have logged in this dissappears and they want £30 upfront. 

I have been on the phone to an advisor and they cannot honour it as it's an 'online only offer' so I went on to talk to someone through the app and they are saying they don't know what to do. 

HELP LOL 

[Chris_B]

 

@Ladams86  Can you provide a link to this offer before login ?    

I’ve found it.   I see what you mean 

Before login 

after login 

Perhaps one of the EE staff on here can help tomorrow with this .  @Leanne_T  @Christopher_B 

[Ladams86]

I'm glad you've found it too! I was sure I was going crazy trying to explain it to the ee advisor. 

Thank you 

[Christopher_G]

Hi @Ladams86 and @Chris_B

Thanks for flagging this. I've forwarded the screenshots and links to the team who are working on the Christmas Exclusives to correct whichever price is wrong.

Thank you.
Chris

[chistery]

It's almost £200 cheaper at nearly every online retailer I've looked at. Hopefully EE made a mistake with the price!

[Ladams86]

Will someone get back to me when they know what's happening?

I'm still wanting to order it.

Thanks Laura 

[James_B]

Hi @Ladams86,

Yes, we'll update this thread as soon as we have further information.

James