Hello @Naziariya1727 ,
Welcome to the community,
We would have no idea here in the community, this is not customer service, you would have to ring them, as we have no account access and no idea what is wrong with your phone.
You should also not put any personal details here, including reference number.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
