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Order mystery

BaldyStu
Explorer

‎27-07-2023 04:00 PM

Hello, I've placed an order for a Samsung watch delivered to my local store. Received the confirmation email.

Am unable to get any updates, spoke to live chat yesterday who told me it would be delivered withing 24hrs and gave me a tracking number.

Tracking number is not working.

Phoned store, they have no idea about it

0 Helpful
3 REPLIES 3
Alex_M
Star Contributor
Star Contributor

‎27-07-2023 04:02 PM

Hi @BaldyStu 

I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
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 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
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0 Helpful
BaldyStu
Explorer
In response to Alex_M

‎27-07-2023 04:08 PM

Have tried. Am currently on hold to speak to someone..........again

Chris_B
Grand Master
Grand Master
In response to BaldyStu

‎27-07-2023 04:18 PM

@BaldyStu   The store will not know anything about it until they receive it and then they’ll contact you to inform you it’s ready for collection. 

 When did you place this order ?  

0 Helpful