Help: Phone lost while abroad

Chameleon1 · ‎24-02-2026

Hello,

I have lost my phone abroad , how do I connect with someone at EE to register this ?

The only way I have of communicating is through this old iPad

[Mod edit: Title edited]

Rach_H · ‎25-02-2026

Welcome to the Community!

I'm sorry to hear about what has happened to your phone. A friend or family member can get in touch with us to let us know your phone is missing, so that the line is blocked and to prevent any additional charges.

Once you're home we can then look into your options for a replacement SIM.

Rach

View solution in original post

XRaySpeX · ‎24-02-2026

@Chameleon1 : You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Rach_H · ‎25-02-2026

Hi @Chameleon1,

Welcome to the Community!

I'm sorry to hear about what has happened to your phone. A friend or family member can get in touch with us to let us know your phone is missing, so that the line is blocked and to prevent any additional charges.

Once you're home we can then look into your options for a replacement SIM.

Rach