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Galaxy Watch Plan selection - prices not displayed

Rallicat
Investigator
Investigator

I've a Samsung Galaxy S22+, EE SIM-Only contract. I just purchased a Galaxy Watch 6 Classic LTE (direct from Samsung), and have hit a snag with watch-plan selection.

In the Galaxy Wearable app, I try to go through the process of adding a plan (sign in to EE etc), but when the listing of plans are shown, none of them show the prices! As you can see from the screen shots below, multiple plans are shown, none with the actual price!

Making matters worse is that there are several plans with identical names and descriptions!

I can tap on any plan, and the button to proceed appears - but again, no price. I obviously don't want to tap to proceed if I'm not going to be shown the pricing information first! Anyone been through this? Do you get a chance to actually see a price on the next screen and have a chance to go back before committing?

Many thanks!

photo_2023-08-20_16-20-42.jpgphoto_2023-08-20_16-20-49.jpg

13 REPLIES 13

Screenshot_20230829_095427_Galaxy Watch6 Manager.jpg

Leanne_T
EE Community Support Team

Thanks @AshleyXavier 

Where did you purchase the watch? 

Are these plans showing when you try and connect the watch to your phone? 

Leanne.

I purchased my watch directly from the Samsung website. This is showing in the wearable app, the same mentioned in the original post 

Leanne_T
EE Community Support Team

Thanks @AshleyXavier 

To get this looked into, please get in touch with our mobile care team they can check the account and help you get connected 🙂

Leanne.