Hello @samuel1978 ,
Welcome to the community,
How have you tried chatting to EE customer service? The chat service is only available to customers on mobile contract either via the EE App or by logging into their account via the website.
If you are near an EE high street store, you can go there with photo ID and get one yourself, otherwise I would suggest ringing customer service, by pressing 2 and you will speak to someone who can look into this for you.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
