Upgrades

[jaime04]

I am trying to di an upgrade online as I have a Perk discount code but it keeps saying there are no plans available. My upgrade is due as my old one has now ended. Why is this?

[Nareik2047]

Having the exact same issue, was fine a few weeks ago when I was looking to get an estimate prior to my actual upgrade date (which is this Sunday). 

[Christopher_G]

Sorry to hear there are no plans available online for you, @jaime04

If you contact our Mobile Care team, they'll be able to run through some options with you.

Chris

[jaime04]

But I want to use my Perk discount and it says online only.

[Treble]

Same for me too I don’t want to contact any team I want my options online 

[Christopher_G]

Hi @jaime04

You can use a Perk code over the phone with our team on 150 or in an EE store too.

Chris

[Nareik2047]

Still won't work for me. Want to pre-order the new pixel 7 Pro to get the bonus, but won't let me even browse the phones online. Think I might cancel and go with a better service. 

[Christopher_G]

Have you tried speaking with our Mobile Care team, @Narek2047?
Chris

[Nareik2047]

After spending ages on hold I gave up. On Sunday, when my upgrade is due, I will try again and if I can't pre-order the phone I want, or get a better deal, I'll be cancelling and taking my business elsewhere. I've already browsed online for similar deals (considering other websites actually work). I've been with EE for 6 years now and have never had any issues upgrading online before. 

[Christopher_G]

Hopefully you manage to order then, @Nareik2047. Keep us updated.

Chris