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SJP76
Visitor

‎28-04-2025 10:50 AM

I upgraded my Apple Watch online last Wednesday, had confirmation email and said would be dispatched within 24 hours - as of today still no confirmation of dispatch or delivery and advised not to call 150 as they won’t be able to help so who can help??

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎28-04-2025 12:39 PM

Hello @SJP76 ,

Welcome to the community,

Have you checked your spam/junk folder? Not sure why you were advised not to call 150, that does seem strange, as they should be able to let you know whether there is a delay or not.

Which Apple Watch, colour and size etc did you order?

You will receive notification up to the evening before delivery and another one on the day of delivery with a one hour window from DPD.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.