23-12-2022 09:50 PM
Hi, I have completed an upgrade online, and £30 up front cost has been taken from my account, however I have received no confirmation and device is still sitting in basket. Any ideas? @EEupgrade
24-12-2022 08:16 AM
Hi @Marias310
Welcome to the community.
I recommend speaking to our Mobile Care team to see if the order has gone through or not.
Chris
