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leanne1171
Investigator
Investigator

‎16-12-2022 03:46 PM

Hello

 

ive recently placed an order and I have not received any word about when I will receive it, tried to track it and the order number is not working! 

0 Helpful
7 REPLIES 7
Leanne_T
EE Community Support Team

‎16-12-2022 04:28 PM

Hi @leanne1171

Thanks for coming here. 

When did you place the order and which device did you order? 

Leanne 🙂

0 Helpful
leanne1171
Investigator
Investigator
In response to Leanne_T

‎16-12-2022 05:43 PM

I ordered iPhone 14 128gb on Tuesday 13th December

Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to leanne1171

‎16-12-2022 05:52 PM

Thanks @leanne1171

Which colour did you order? 

Leanne. 

0 Helpful
leanne1171
Investigator
Investigator
In response to Leanne_T

‎16-12-2022 08:20 PM

Starlight

Sent from my iPhone
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to leanne1171

‎17-12-2022 10:21 AM

Hi @leanne1171,

Have you received any updates on your order yet? If not, please get in touch with Customer Care so a member of the team can help.

James

0 Helpful
leanne1171
Investigator
Investigator
In response to James_B

‎17-12-2022 10:36 AM

Still not heard anything about my order

Sent from my iPhone
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to leanne1171

‎17-12-2022 10:39 AM - edited ‎17-12-2022 10:39 AM

Hi @leanne1171,

I've checked stock levels, and the phone you ordered is usually dispatched within one day.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James

0 Helpful