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Upgrade

Gareth270
Explorer

‎09-10-2022 05:32 PM

My contract is up and want a 12 month sim only deal but when I select new sim only deal it is offering me a multi sim and also not offering me an upgrade 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎09-10-2022 05:43 PM

Hello @Gareth270 ,

Welcome to the community,

Are you clicking on upgrade? It sounds like it is offering you an additional line, as you do not need a new SIM card. If you are having problems upgrading, you may want to contact customer service to see what they can offer, as contracts do not end, just the minimum term.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Gareth270
Explorer
In response to Schockwave

‎09-10-2022 06:35 PM

Basically all I want to do is get a sim only contract, my contract was up on 27/9/22. Ee tell me I can do this all online but not working

Sent from my iPhone
0 Helpful
Jon_K
Former EE Employee
In response to Gareth270

‎10-10-2022 08:23 AM

Hi @Gareth270.

 

Are you selecting the upgrade option rather than an additional line?

 

If you're unable to do this online, I'd recommend contacting our Customer Care team.

 

Jon