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Upgrade hell

Tee38
Investigator
Investigator

Hi, I’m wondering if anyone can help me. I am due an upgrade and everytime I go online and choose a phone! It says sorry there are no suitable plans available. 
i am able to view all plans when I’m not logged in though! I also can’t speak to anyone online because the chat doesn’t become available. And I can call because my speaker is bust on my phone 😅 hence why I really need this upgrade 🤣 please can someone help with what I’m doing wrong 🤞🏽

5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

Hi @Tee38,

Welcome to the EE Community. 🙂

Are you in your standard upgrade period or looking to upgrade early?

James

Tee38
Investigator
Investigator

Standard upgrade

James_B
EE Community Manager
EE Community Manager

Hi @Tee38,

Please get in touch with Customer Care so a member of the team can look into this issue for you.

They'll be happy to help.

James

Tee38
Investigator
Investigator

That link isn’t helpful. It just takes me to the screen where I need to phone but my speaker is broke so I can’t. I need the live chat option so I can do it over that

James_B
EE Community Manager
EE Community Manager

Hi @Tee38,

You can chat with our technical support team online at ee.co.uk/contact-ee/technical-support/mobile.

Hope this helps.

James