@davidaclowes , when did you order it?
You would have received notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.
I would otherwise suggest speaking to customer service, so that they can take a look at your order, there is no account access here.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
