Sim still hasnt arrived

[hidy1231]

Hello, 

Ive placed an order for a sim card on 30 Aug and paid for the plan on the day. Today is 5 Sep and it still hasnt arrived yet nor have i received any updates about the delivery. My previous travel sim has already expired and im in need for my order to arrive soon. 

Thank you!

[Leanne_T]

Hi there @hidy231

Thanks for posting 🙂

SIM cards are sent by post and delivered by Royal Mail, this should arrive within 2-5 working days. 

If you don't receive this in the next few days, please get in touch with our mobile care team. 

Leanne.

[hidy1231]

Hi @Leanne_T 

Thanks for your reply. 

I have ordered a free sim a month ago and it never arrived. Paid for a sim pack and it still hasn't arrived.

I went to the store in person today and the staffs have informed me that Pay As You Go sims are no longer in service. I tried to contact the customers services through the phone but I would be put on hold for ages. Is there any way I can get a refund on the pack I've purchased since the service is no longer provided? 

Thank you very much for your help. 

[Leanne_T]

Hi @hidy1231

Pay as you go SIM cards are still available, I am sorry you have been advised this. 

Please call us on 0800 079 8586 and the team will be happy to help you further. 

Leanne.