Sim only

[sarahelizabeth1]

I ordered a pay monthly sim on line 4 days ago. Not even been despatch. Has anyone else had to wait long for theirs?

[Chris_B]

@sarahelizabeth1  How do you know it’s not been posted to you ?   Sims are sent out Royal Mail 2nd class so you have no tracking information or confirmation or posting. 

[sarahelizabeth1]

I've never had notification it has or message. When I log on my account there is nothing. It does say add number to account... is this only when I receive it? I'm new to EE.

[Jon_K · Accepted solution]

Hi @sarahelizabeth1.

If you don't receive this on Monday, I'd recommend getting in touch with our Customer Care team so they can sort a new one for you.

Jon