13-12-2022 02:26 PM
Ordered a new sim and sent PAC code for my iphone switching from Virgin to EE. Ordered on 9th Dec. Received a confirmation email of the order but havent heard anything since. No emails of dispatch, tracking details….. nothing at all! I have tried contacting customer services but just hit a brick wall everytime as EE just keep asking for my mobile number which I obviously dont have yet so I cannot speak to anyone to track or enquire what is happening!
19-12-2022 01:39 PM
Hi @delloy
The number transfer will start after you have received the SIM card and used this.
To check this is all set up please call us on 150.
Leanne 🙂