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Debbie821
Visitor

‎05-09-2022 06:06 PM

How do I return a phone my son doesn’t like the upgrade he picked

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-09-2022 07:07 PM

@Debbie821  If this was a online or phone sale you need to call customer services and till then you don’t want it. You’ll be sent a returns pack.  Once EE have process that return his account will change back to his original tariff you will then be able to upgrade again. 

if this was a store sale then unfortunately you do not have a cooling off period and you not return the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team
In response to Chris_B

‎06-09-2022 08:16 AM

Morning @Debbie821

Thanks for coming to the community. 

If you purchased the phone online or over the phone, you have 14 days from receiving the device to let us know you would like to return this. 

Full details and how to let us know can be found in our Returning a phone or device within 14 days, Help page. 

Hope this helps 🙂

Leanne. 

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