Phone delivery

[amayagrace]

I ordered a new phone on the 16th of November, it said the dispatch should be within a day and that i'll have tracking information through DPD. However, I've not received a DPD confirmation or tracking information and the ee tracking id doesn't work instead it gives an error message. Now, there's no other way to track the delivery.

[Chris_B]

@amayagrace  What device? Colour? Storage size ?  You only get a tracking number once a device is allocated to you.  

[amayagrace]

iphone 14 plus in starlight, 128gb

[James_B]

Hi @amayagrace,

Welcome to the EE Community. 🙂

I would have expected your phone to be with you by now.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James