Phone delivery

freyabeck · ‎17-10-2022

I ordered a new phone yesterday due to mine being stolen. I haven't received any confirmation email about my order and it said it would be next day delivery. I can't track the order as have no information or call EE because I have no phone. Please can someone help with this.

Chris_B · ‎17-10-2022

@freyabeck Have you checked your spam folder ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

freyabeck · ‎17-10-2022

Yes there is nothing there

James_B · ‎17-10-2022

Hi @freyabeck,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your order if you get in touch.

James

freyabeck · ‎17-10-2022

Hi @James_B

How do I contact customer care if I don't have a phone to call them? I can't track my order as I haven't got the order number

Thanks

James_B · ‎17-10-2022

Hi @freyabeck,

You can chat with Customer Care online at Contact us.

Hope this helps.

James

freyabeck · ‎17-10-2022

It says that messaging is unavailable.

thanks

James_B · ‎17-10-2022

Hi @freyabeck,

Which options did you select?

Thanks

James

Schockwave · ‎17-10-2022

@freyabeck , if you have Skype you can ring them for free:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.