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Order

Craiglogan90
Visitor

‎26-09-2025 12:27 AM

Just ordered a new monthly contract phone. Everything seemed to go through alright money came out my bank but never received a confirmation email or anything now I can't even track my order won't let me do anything on my account. Any advice 

0 Helpful
2 REPLIES 2
Chris_S
EE Community Support Team

‎26-09-2025 08:06 AM

Hi @Craiglogan90 

It's great news to hear that you've ordered a new phone, I can imagine you're excited to get your hands on it.

If you'd just ordered your phone when you sent your message, don't worry, it may take a few hours for your confirmation to turn up.

Could you check your emails this morning, please and let me know if you've received anything yet?

Chris S

0 Helpful
Schockwave
EE Community Star
EE Community Star

‎26-09-2025 01:10 PM

@Craiglogan90 , please also check your spam/junk folder, if you have not already done so, as it may end up there.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.