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Anniestar21
Explorer

I upgraded my phone on the 25th nov over the phone and had a email to say thank you for my order but nothing else since! When I go to track my order it comes up in red letters saying can’t do this at that time

i had a Apple Watch order which came in 3 days so not sure why my phones isn’t here

has anyone else had order problems 

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @Anniestar21

Thanks for coming here. 

Which model phone, including size and colour have you ordered? 

Leanne.

It was a iPhone 14

midnight colour

128GB

Leanne_T
EE Community Support Team

Thanks @Anniestar21

I would suggest giving us a call on 150 to get an update on your order. 

Let me know how you get on 🙂

Leanne.