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AngieBlue
Investigator
Investigator

Why  init taking so long just for an iPhone 11 to be dispatched, i know its only been a week but I've never normally waited so long for a phone to arrive, but for it not to have even been dispatched or updated at all seems strange, Thank you 

5 REPLIES 5
Leanne_T
EE Community Support Team

Hi there @AngieBlue

 

Welcome to the community 🙂

 

Which model iPhone 11 size and colour have you ordered? 

 

Speak soon 🙂

 

Leanne.

iPhone 11 64GB Green

I'm not sure of the model, thats all I can see on my order confirmation unless I'm not looking the right place 😀

Leanne_T
EE Community Support Team

That's great thanks @AngieBlue

 

This model is currently showing 'Usually despatched within 14 days'

 

Once your order has been dispatched you will get a text/email from DPD with tracking details to arrange delivery.

 

Leanne. 

Sorry, i must have missed where it explained this when ordering, thank you for getting back to me so quickly and letting me know 😊 

Leanne_T
EE Community Support Team

No problem at all @AngieBlue

 

Have a lovely weekend 🙂

 

Leanne.