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Order number issues

chrismoore28362
Investigator
Investigator

‎25-08-2022 11:45 AM

I ordered an iPhone 13 mini, 128GB on Tuesday.

I've not received any further email communication regarding the order, and when I go to track it online I see: "Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD." but I've had no communication so far. 

Can someone from EE please give me an update?

 

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎25-08-2022 01:55 PM

Hi @chrismoore28362.

Welcome to the community.

Which colour did you choose? I'll check our stock levels for you.

Chris

0 Helpful
chrismoore28362
Investigator
Investigator

‎25-08-2022 02:01 PM

Hi,

It was the iphone 13 mini midnight 128gb

Thanks.

0 Helpful
Christopher_G
EE Community Support Team
In response to chrismoore28362

‎25-08-2022 02:06 PM

Thanks, @chrismoore28362.

The current estimated delivery time for that device is to expect dispatch within 7 days. DPD will be in touch when it's ready to deliver.

Thanks for your patience so far.

Chris

0 Helpful
chrismoore28362
Investigator
Investigator

‎25-08-2022 02:07 PM

Brilliant, thanks for your help. 

0 Helpful